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Returns - International - Too Big

How Should My Shoes Fit?

The widest part of your feet should match with the widest part of your shoes, like the image below.  

Easy Fix: Tongue Pads

If your shoes are only loose at the middle and back, while fitting fine in the toe box, you should buy some tongue pads and we can reimburse you — our compliments! Just send us a photo receipt with your order # and we’ll have it processed as a refund through that order. If the tongue pads don’t help, you can still return for a full refund.

However, if the toe box is too loose, we should get you a smaller size. EU whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 8.47 mm shorter. In this case, we have two options for you.

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

The quick steps for Option A are:

  1. Order your replacement on here.
  2. We send out replacements for free, so use discount code INTL-EXCH and shipping will be $0. 
  3. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.
  4. Compare your shoes side-by-side, and decide which fits best.
  5. Send the returning pair of shoes to: 

    Returns C/O Carets
    James and James Fulfillment Ltd
    Liliput Road,
    Brackmills,
    Northampton
    NN4 7DT
    United Kingdom
    +44 (0) 1604 968 820 
    eucare@carets.com

  6. Pack the items for return shipment by making sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
  7. Ship the package back to us (Purchasing insurance is also recommended given the value of the shoes). Carets takes responsibility for carrier mistakes when we ship to you, but not when you ship back to us. At the very least, you'll want to take a photo of the receipt to save the tracking number. 
  8. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you'll get an email. 

  9. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you'll get an email.

Return Option B: Return Now, Refund and Reorder

This method takes more time and is for customers who don’t want two outstanding charges on their credit card.

The quick steps for Option B are:

  1. Send the returning pair of shoes to: 

    Returns C/O Carets
    James and James Fulfillment Ltd
    Liliput Road,
    Brackmills,
    Northampton
    NN4 7DT
    United Kingdom
    +44 (0) 1604 968 820 
    eucare@carets.com

  2. Pack the items for return shipment by making sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
  3. Ship the package back to us (Purchasing insurance is also recommended given the value of the shoes). Carets takes responsibility for carrier mistakes when we ship to you, but not when you ship back to us. At the very least, you'll want to take a photo of the receipt to save the tracking number. 
  4. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you'll get an email. 
  5. Order your replacement here.
  6. We send out replacements for free, so use discount code INTL-EXCH and shipping will be $0.
  7. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your order confirmation # and price paid and we will refund you the difference. 

Quick reminders for returning your shoes. 

1) Make sure shoes are CLEAN, like New

Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right?

If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off.
  • Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
  • Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

2) Packing the items for Return

Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.

3) Insurance

Since it’s a high-value package, insurance is recommended because we won't be able to process your refund until we receive the returned items. 

Thank You!