Returns - Europe - Topline & Ankles
Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer piping for the topline, and we also lowered the topline, but apparently not enough. We will lower it further in Version 5.
We know that the topline will break-in to a softness that is comfortable for you. However, we don’t want you to suffer in any way during that break-in! We would be happy to reimburse you for a purchase of heel grips. Just send a photo of your receipt to firstname.lastname@example.org and we will reimburse you. These (pictured below) will create a temporary buffer between your foot and the problem area until it breaks-in after a few days.
How to use: Align the curve of the heel grip with the curve of the shoe's topline.
- Some people might balk at modifying their shoes. But it’s the same as hemming your pants, or any other form of tailoring.
- These heel grips are pretty long so you can use them at full length, or you can trim them down to just the length you need.
- Applying the heel grips will not affect your return or refund.