Topline Hitting Ankles?

Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer piping for the topline, and we also lowered the topline, but apparently not enough. We will lower it further in Version 5. 

We know that the topline will break-in to a softness that is comfortable for you. However, we don’t want you to suffer in any way during that break-in! You can place a heel grip right under the topline. These will create a temporary buffer between your foot and the problem area until it breaks-in after a few days. Once the topline has softened, you can remove the heel grip (or leave it!).

They can also be purchased locally, at supermarkets, pharmacies, department stores, shoe repairs, shoe stores, and online. 

We would be happy to reimburse you for a purchase of heel grips. Just send us a photo of your receipt, and we will reimburse you. 

Additional notes:

  1. Some people might balk at modifying their shoes. But it’s the same as hemming your pants, or any other form of tailoring.
  2. Applying the heel grips will not affect your return or refund.

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