Return Instructions? (EU.Carets.com)
Request a Return
- Contact us with the chat box on the bottom-right with your order number, or reply to your order confirmation email.
- Tell us the reason(s) for your return. You can be harshly critical, so that we can better serve you and customers like you in the future.
- We can provide a prepaid return label if you are in one of these countries: Austria
- If you're outside the above list, we can't generate prepaid return labels, so you'll have to take care of return shipping.
1) Make sure shoes are CLEAN, like New
Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right?
If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
- Wrinkles? Okay! It's practically unavoidable.
- Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of 25 EUR.
- Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of 50 EUR.
- Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be NO REFUND. We can send it back to you for the cost of shipping.
2) Pack the items for Return
Include the original packing slip, or a slip of paper with your email and order number, so we can identify the return, and refund your money.
If your shoes came with shoe trees, make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Incorrectly switching the shoe trees can permanently distort your shoes, and forfeit your refund.
3) Return Address
Logsta Germany GmbH,
c/o Hunter & Fuchsia,
Elbestraße 2, 84453 Mühldorf am Inn, Deutschland
+43 720 506040
4) Protect your return
Carets takes responsibility for carrier mistakes when we ship to you, but not for returns when you ship to us.
At the very least, you'll want to take a photo of your receipt and/or label, to save the tracking number.
And since it’s a high-value package, consider insuring your return.
Please allow 10 business days once the item is received to process your refund. Refunds will be made to the original payment method. You will receive an email confirming your refund.