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Frequently Asked Questions
Frequently Asked Questions
Return Instructions? (EU.Carets.com)
August 14, 2021
Request a Return Contact us with the chat box on the bottom-right with your order number, or re...
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Glue for Outsole Repair?
July 29, 2021
We recommend Aquaseal+SR (Shoe Repair) by Gear Aid brand. It is easier to work with, doesn't have...
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Which Style?
July 11, 2021
Falcon Wingtip is the best for showing off a little. The intricate detailing also makes it more ...
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Construction Method?
April 29, 2021
Carets oxfords are made with Board-Lasted Cement construction, which sets them apart from most dr...
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Pre-Order Status / ETA?
January 27, 2021
Shoes have arrived at our 3PL warehouse! Here’s our estimated remaining timeline: Sep 21: 3PL wa...
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No Complimentary Shoe Trees?
January 09, 2021
We stopped including shoe trees in 2020, sorry! We'd recommend buying these locally, as they'r...
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Index of Frequently Asked Questions
January 08, 2021
Size & Fit - Let's get you into the size of Carets that will fit you best. Shipping & ...
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Shoes Too Big? (EU.Carets.com)
May 11, 2020
"Exchange" for smaller size. Sorry for the fit issues! No worries, we're here to help with all t...
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Shoes Too Small? (EU.Carets.com)
May 11, 2020
"Exchange" for bigger size. Sorry for the fit issues! No worries, we're here to help with all th...
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PayPal
May 11, 2020
Why is PayPal my only option on UK & EU sites? At this time we only offer PayPal on our UK a...
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Pre-Conditioning Leather?
April 21, 2020
Our finishing department applies a light coat of cream to your shoes, so you do not need to condi...
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Leather Care?
April 21, 2020
We recommend a hybrid approach of Professional and DIY At-Home Care. Start with a professional ...
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